This is probably the most ridiculous thing casino workers could deal with working at Mystic Lake : no talking. Seriously. And that is on top of cancer causing second-hand smoke!
Beginning this summer, they have new core standards. These standards are very positive and guest-centric and not new in any real way. They are standards for the entire corporation. Then there are position-specific standards that are decided by those in charge of our department. The one Americans should take issue with is the "no-talking" standard. Specifically it states: "The team member refrained from unnecessary and/or personal inter-team member conversations while in the presence of guests or in visible guest areas."
The purpose of the no-talking standards is that( in their words): The team member should remain focused on the importance of guest service and leave personal conversation off the [work] floor. Team members should be circulating area spending available time with guests. Therefore, cordial hellos and goodbyes need not apply with those you work with. ( And they are being enforced! )
The First Amendment appears to not apply to American citizens working for the Shakopee Mdewakanton Sioux Community. Of course, they also have rules that state talking about unions is grounds for dismissal. And this was a community living in squalor and dire poverty less than thirty years ago. Now they mimic the ruling class with such eloquent precision.
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2 comments:
I just loathe cashiers at the bank or department stores who chit-chat with other employees when I'm trying to get through the line or otherwise complete my transaction.
Nothing personal, but it's one of the minor reasons I took a right turn 3 and a half years ago- many on the Left just have no sense of decorum- whether it's in restaurants, movie theatres or, for Christ's sake, Paul Wellstone's memorial service.
(I really need to stop ranting and get to my 3rd year Japanese class at the U this morning...)
I agree with you about cashiers.And whenever I am assisting a guest, I give them my fullest attention. But My job is not the same, as most customers want to be ignored unless they need some assistance. You may try to start a conversation, but most don't want to chat for long at all.
I will also cut off discussion with a co-worker in mid-sentence if I sense a guest is in need 20feet+ away. Often this is with a supervisor.
Imagine you had a job where you would walk around all day and couldn't talk to anyone, except guests you didn't know and they rarely wanted to talk back. ( or discuss anything on any type of intellectual level) You see a co-worker or someone in another department and you can't say a word to them.
Fortunately, I must deal with only three supervisors in this way. And it doesn't bother me as much if I write about it. And I even use it as a mindfulness practice. :)
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